I Was Used For Design Thinking Purposes

Shimon Shmueli set me up.

He’s the leader of Touch 360, a “strategy, innovation and design” company; he’s got a high-tech industry resume several times longer than my arm, and he was getting ready to speak at an Applied Improvisation Network regional gathering in Portland.

My contribution was to lead a series of warm-ups to the evening focused on design thinking.

I was walking to the front of the room, and Shimon took me aside and told me he thought I should lead the group in Sun and Moon.

Sun and Moon is a simple and profound activity. Participants stand in a circle, and are asked to pick a “sun” and a “moon” from among the other people. They are not to let on who they’ve picked; it’s a secret. When the game starts, they are to move quickly to “become equidistant” from their sun and moon, as fast as they can, and if their targets move on them, they have to keep moving. Chaos ensues. (There’s also a second round, but it’s not germane to the story.) Shimon had seen me run the game at a Portland State University class he teaches on entrepreneurship.

We ran the game, it was fun, and the very bright group of participants completely got the “jolts” of understanding that Sun and Moon offers.

Following another exercise, Shimon started his presentation, Creativity by Emergence and Leadership.

I can’t completely do his thesis justice, but let me try:

Doing something truly new requires intentional creativity.

Improvisation is great for

  • scenario playing and interaction prototyping
  • brainstorming via emotional uplift and allowing failure
  • demonstrating

But if a new product or service or other innovation is a story, does improvisation do the job?

Improvisation is:

  • Process, not product
  • Limited in its resources
  • Sequential, not parallel

Shimon compared improvisation to the TV show Survivor:

  • no overall leaders
  • simple rules
  • safer in large groups
  • steer toward consensus
  • unpredictable, internally and externally
  • players avoid “visibility” (they don’t want to stand out from the group – publicly)
  • common objectives fall apart fast

For design, and true, intentional creativity, you need a story line – setting the stage, anchor points, climax and the end – along with coloration.

Shimon also compared improvisation to swarm theory, and showed us videos of a very large, very active flock of birds.  If it’s “beautiful” or “cool”, it’s because we (the observers) are applying those values.  There is no creativity in what is happening inside the flock. The birds are each reacting to the moves of a group of birds in their immediate vicinity, and are continuously adjusting to aim for the center of that group.

It’s just like Sun and Moon, said Shimon, where the individual participants where simply responding to a couple of simple rules and the moves of their “sun” and “moon” (the birds in their immediate vicinity).

And that’s why we needed to play Sun and Moon. I was used.

Is he right? Is what we do just a series of responses that do not indicate intentional creativity?

Sometimes, yes. But I like to think there’s more to it than that.

Add a few constraints to improv, including some rules, styles (coloration) and a goal, and you can tell a story.

Even if improv performance is not your goal, accepting an improvisational mindset is a great way to lead to intentional creativity – build a great team and turn them loose – with constraints and a goal.

If all you are doing is reacting to the people nearest you, maybe you are just flying around in a flock. Or playing Sun and Moon. It’s fun, it might look beautiful, but it’s not creating anything.

I was used.

Status

The great improvisational teacher Keith Johnstone pioneered the idea of using status as a tool in improvisational theater. Human beings give each other physical and verbal cues to establish status. If someone has high status, they’re calling the shots; if someone has
low status, they’re the peon.

Status is a seesaw, Johnstone explains—you push one end down, the other end pops up. You can raise my status either by saying “I’m smart” or “You’re dumb.”

If you’ve ever walked toward another person on a sidewalk, or in a hallway and had to do an awkward little dance to figure out which side you’ll pass each other on, you’ve experienced one of the simplest example of a status battle.

We use the tool of status onstage to make our scenes more dynamic. We find that equal status situations aren’t very interesting to watch. It’s interesting that in real life, equal status (or near equal status with give and take) gets positive results.

These on-stage status battles aren’t too far removed from reality. In many organizations, maintaining one’s status is more important than getting anything done. We teach it to business people to help them understand the sub-textual power struggle at work in any human interaction.

Caught in a status battle? See what changes if you match the other person’s status. See what happens if you raise their status. Since status attacks are often the work of insecure people, try a little flattery.  And look how status games connect to bullying.

In our work, we’ve found Status to have profound effects on Customer Service. We’ll post more on that soon.

Excerpted from Jill and Patrick’s Small Book of Improv for Business. Thanks to Jill Bernard for her essential contributions.